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Prague Family Concierge
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Terms of Service

Last updated: 29 October 2026

These Terms of Service apply to all services provided under the name Prague Family Concierge. Please read them before confirming an order. By confirming an order, you agree to them.

1. Who we are

Just Black s.r.o., Družstevní 281, Příbram V-Zdaboř, 261 01 Příbram, Czech Republic
Company ID (IČO): 09609822
Registered in the Commercial Register kept by the Municipal Court in Prague, file C 338936
Not a VAT payer
E-mail: alexandranova119@gmail.com

In these Terms, "we" or "us" means Just Black s.r.o. and "you" means the client.

2. What we do

We help international families in Prague find and arrange local services. We research options, communicate with providers in Czech on your behalf and arrange appointments. We currently offer:

  • Call for You: one phone call or e-mail in Czech on your behalf (up to 30 minutes), with a written summary in English.
  • Quick Find: finding a local service such as cleaning, kids' activities, birthday parties or a handyman, with 2-3 checked options or a booked appointment.
  • Doctor Find: finding a paediatrician, children's dentist or general practitioner who accepts new patients, works with your health insurance and speaks English, and arranging your registration or first appointment.

What we don't do. We are not a medical provider, a law firm, an official translator or an employment agency. We do not give medical, legal or tax advice. In an emergency, call 112 or 155. We do not sign contracts or make payments to providers on your behalf. Any contract for the service itself (for example with a doctor or cleaner) is between you and that provider, and the provider is responsible for the quality of its service.

Independence. We do not receive commissions from the providers we recommend. We recommend them because they fit your needs.

3. How an order works

  1. You send us a request through the website, by e-mail or by phone. Requests and our first 20-minute call are free and without obligation.
  2. We send you an order confirmation by e-mail with the service, what result we are looking for and the price.
  3. The contract is concluded when you reply to confirm the order. Nothing starts and nothing is payable before that.

4. Prices

  • Prices are listed on our website and stated in the order confirmation. The price in the order confirmation applies.
  • Prices are final. We are not a VAT payer, so no VAT is added.
  • Founding families: the first 5 families get the reduced price shown on the website in exchange for an honest review. Giving the review is voluntary and has no effect on the service.
  • Fees of the providers themselves (for example a doctor's fee or the cleaner's price) are not included and you pay them directly to the provider.

5. When you pay: only after the result

We only ask for payment once the agreed result is achieved:

  • Call for You: after the call is made or the e-mail is sent, and you have received the summary. The result of the call depends on the other side, so payment is not tied to a particular answer.
  • Quick Find: once you have a contact or appointment that works for you.
  • Doctor Find: once your registration or first appointment is confirmed by the provider.

14-day search window. If we cannot find a suitable option within 14 days from your confirmation of the order, you pay nothing and the order ends. We will tell you what we tried. We can agree on a longer period if you wish.

How to pay. After the result is achieved, we send you an invoice by e-mail with a QR code. Payment is by bank transfer, due within 7 days.

6. Cancellation and your right of withdrawal

You can cancel an order at any time before the result is achieved, by e-mail, without giving a reason and without paying anything.

If you are a consumer, you also have a statutory right to withdraw from a contract concluded at a distance within 14 days of its conclusion. By confirming the order, you expressly ask us to start working right away, within the withdrawal period. If we complete the service in full within that period, you acknowledge that your right of withdrawal ends once the service has been fully provided. Under our pay-after-result model, you never pay for a service that was not completed.

7. Your cooperation

To help you, we need accurate information from you (for example your health insurance, district and preferred times) and a reply to our questions within a reasonable time. If you don't reply for 14 days, we may close the order without any fee.

8. Complaints

If you are not satisfied with our service, write to alexandranova119@gmail.com and describe what went wrong. We will reply without undue delay, at the latest within 30 days, and try to find a fair solution: correcting the service, finding another option, or reducing or waiving the price.

Complaints about the service of a third-party provider (for example a doctor or cleaner) must be addressed to that provider, but we are happy to help you communicate with them in Czech.

9. Liability

We do our best to recommend reliable providers and to check the details we promise to check. We are not liable for the services, decisions or later changes of third-party providers, for example if a doctor later cancels an appointment or changes their capacity.

Our liability for damage caused by us is limited to the price of the service concerned. This limitation does not apply to damage to life or health, damage caused intentionally or by gross negligence, or any other case where the law does not allow it.

10. Out-of-court dispute resolution

If you are a consumer and we cannot resolve a dispute together, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, www.coi.cz, which handles out-of-court consumer disputes. Supervision of our business activities is carried out by the competent trade licensing office and the Czech Trade Inspection Authority.

11. Personal data

We handle your personal data as described in our Privacy Policy.

12. Final provisions

  • These Terms and all contracts with us are governed by the laws of the Czech Republic. If you are a consumer, this does not take away the protection given to you by the mandatory laws of the country where you live.
  • We communicate with you in English, Czech or Russian, as you prefer. These Terms are provided in English.
  • We may update these Terms. Orders already confirmed are governed by the version valid at the time of confirmation.
  • These Terms are valid from 29 October 2026.