Privacy Policy
Last updated: 29 October 2026
This Privacy Policy explains how we handle your personal data when you visit praguefamilyconcierge.com, send us a request or use our services. We keep it short and collect only what we really need.
1. Who we are
The controller of your personal data is:
Just Black s.r.o., operating the Prague Family Concierge service
Družstevní 281, Příbram V-Zdaboř, 261 01 Příbram, Czech Republic
Company ID (IČO): 09609822
Registered in the Commercial Register kept by the Municipal Court in Prague, file C 338936
E-mail: alexandranova119@gmail.com
We have not appointed a Data Protection Officer, as we are not required to. For any privacy question, write to the e-mail above.
2. What data we collect
When you send a request through the contact form:
- your name and e-mail address,
- your phone or WhatsApp number (optional),
- your preferred language,
- the service you are interested in, your Prague district and your children's ages (optional),
- the text of your request.
When you use our services:
- the details needed to complete your request, for example your address or district, your children's ages, the name of your health insurance company and the times that suit you,
- our correspondence with you (e-mail, WhatsApp, phone),
- billing details: your name, address if you want it on the invoice, the services provided and payment information.
When you browse the website:
- your cookie choice, stored in your browser,
- technical data needed to deliver the website securely (such as IP address and browser type), processed by our hosting provider,
- analytics or marketing data only if you give consent. See our Cookie Policy.
Health information. We do not need health details to help you and we ask you not to send them through the form. If you decide to share information about your or your child's health (for example, that you need a specific kind of specialist), we use it only to complete your request, based on your explicit consent, and delete it as soon as the request is finished. You can withdraw that consent at any time.
Children. Our services are for adults. We only ask for children's ages, never their names or other details unless a provider needs them to register your child, and then only with your instruction.
3. Why we use your data and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your request and preparing an offer | Steps taken at your request before entering into a contract, Art. 6(1)(b) |
| Providing the service you ordered, including contacting providers on your behalf | Performance of a contract, Art. 6(1)(b) |
| Issuing invoices and keeping accounting records | Legal obligation, Art. 6(1)(c) |
| Protecting our legal claims, for example in case of a dispute | Legitimate interest, Art. 6(1)(f) |
| Keeping the website secure and working | Legitimate interest, Art. 6(1)(f) |
| Health information you choose to share | Explicit consent, Art. 9(2)(a) |
| Analytics and marketing cookies | Consent, Art. 6(1)(a) |
We do not use your data for automated decision-making or profiling. We do not send newsletters or marketing e-mails unless you ask for them.
4. Who we share your data with
Providers we contact for you. To book a doctor, a cleaner or another service, we share with that provider only what they need, for example your name, your child's age, your health insurance and your preferred times. We do this only for the request you gave us.
Service providers who help us run the business (processors):
- Lovable (website hosting and building platform),
- Supabase (database where form requests are stored),
- Resend (sending e-mail notifications about new requests),
- Google (e-mail inbox),
- our accountant (invoices and accounting records).
They may only use your data on our instructions and must keep it secure.
Authorities, only when the law requires it.
We never sell your data.
5. Transfers outside the EU
Some of our service providers are based in the United States or use servers there. Such transfers are protected either by the EU-U.S. Data Privacy Framework or by the European Commission's Standard Contractual Clauses.
6. How long we keep your data
- Requests that did not lead to an order: 12 months after our last contact.
- Client data and correspondence: for the duration of the service and then 3 years, which is the general limitation period under Czech law.
- Invoices and accounting records: as long as Czech accounting and tax laws require, usually 5 to 10 years.
- Health information you shared: deleted when your request is completed.
- Cookie choice: 6 months, see the Cookie Policy.
7. Your rights
You have the right to:
- access your personal data and get a copy,
- have inaccurate data corrected,
- have your data erased when it is no longer needed or when you withdraw consent,
- restrict processing,
- data portability,
- object to processing based on legitimate interest,
- withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
To use any of these rights, write to alexandranova119@gmail.com. We will reply within one month.
You also have the right to lodge a complaint with the Czech supervisory authority: Úřad pro ochranu osobních údajů (Office for Personal Data Protection), Pplk. Sochora 27, 170 00 Praha 7, www.uoou.cz.
8. Security
We keep your data in secure, access-protected systems and share it only as described above. The contact form uses an encrypted connection (HTTPS).
9. Changes to this policy
We may update this policy when our services or the law change. The current version is always on this page, with the date of the last update at the top.